SERVICE CENTERS
After the successful system migration a few months ago, the next major step has been to set up a full-size customer service which has been working very well solving various problems that partners may face in their daily CHY Mall New Retail operations. This post aims at sharing that information with all leaders so they know what number to contact the customer service on. One thing I should say is that these numbers are for Whatsapp only as they will not take calls.
Things are getting better and improving constantly in the CHY MALL.
At CHY Mall we strive to serve our leaders and members well to reflect how valued we consider them. We
would like to think we have shown that to you over the past year or so. It is to this effect that we have
dedicated TEN (10) numbers for customer related issues, complaints and general enquiries. We have done this
so we can serve you better and better streamline and handle customer issues as they come through. Please
find below the numbers and the specific issues they will be handling:
Important note:
Please do not bring repeated issues and look for more than one Customer Care at any given time!
Please
treat all the Customer Care as human beings whom too need care and love. The CHY MALL MANAGEMENT
does not tolerate any members or leaders with unruly behaviours and will not hesitate to take necessary
actions against them.
1
1. +233 24 992 9842 = CUSTOMER CARE 1 = CHY recharge for Bank/BTC recharge and reloads and BTC
withdrawal
2. +233 54 055 4259 = CUSTOMER CARE 2 = CHY account issues/problem solving
3. +233 55 333 8963 = CUSTOMER CARE 3 = CHY account issues/problem solving
4. +233 54 223 8386 = CUSTOMER CARE 4 = CHY account issues/problem solving (French & English)
5. +233 54 125 7410 = CUSTOMER CARE 5 = [SERVICE CENTRE SC] CHY account problem solving
6. +233 54 285 5689 = CUSTOMER CARE 6 = [SERVICE CENTRE SC] CHY problem solving (French & English)
7. +233 55 333 8964 = CUSTOMER CARE 7 = [SERVICE CENTRE SC] CHY problem solving (French & English)
8. +233 54 137 4738 = CUSTOMER CARE 8 = GHANA and NIGERIA withdrawal issues & CHY account
issues/problem solving
9. +233 24 988 1970 = CUSTOMER CARE 9 = CHY accounts password reset (must be verified with National ID
front, back and picture holding original ID)
10. +233 55 333 9061 = CUSTOMER CARE 10 = General enquiries
Once again, we urge all members and leaders to not bring repeated issues and look for more than one
Customer Care at any given time. They will not handle any of the same issues posted by the same
members/leaders to more than one Customer Care.
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